Refund policy
30-day return window
Not satisfied? Return a SCIGOLD product within 30 days of delivery for a refund. Items must be in original condition, with all packaging, accessories, and components included. Batteries that have been cycled more than 5 times can't be returned for safety and hygiene reasons, but they are still covered by the warranty below. If a product arrived damaged or defective, we'll make it right regardless.
How to start a return
- Email info@scigoldpower.com with your order number and the reason for return.
- We reply within 1 business day with a prepaid return label (defective/damaged items) or return instructions.
- Pack the item and drop it with the carrier shown on your label.
The BK5300 jump starter and power bank (115.2 Wh) cannot go back by USPS or by air, so our reply tells you how to send it by ground.
Refunds
- Once we receive and inspect your return, refunds are issued to your original payment method.
- Refunds typically post within 5–10 business days after we receive the item.
- Defective or damaged on arrival: we cover return shipping and send a replacement or full refund — your choice.
- Change-of-mind returns: original shipping cost (if any) is non-refundable, and return shipping is the customer's responsibility.
12-month warranty
Every SCIGOLD product carries a 12-month limited warranty against manufacturing defects from the date of purchase: cells, charging cases and chargers, cables, wall chargers, and portable chargers, including the BK5300 jump starter and power bank. If a product fails under normal use within that period, we'll repair, replace, or refund it. To file a warranty claim, email info@scigoldpower.com with your order number, a description of the issue, and photos or video where applicable. What each category covers, and what the warranty does not cover, is set out in our Terms of Service.
See also our Shipping Policy. Questions? Email info@scigoldpower.com — a real person replies within 1 business day.